Last updated: 05/09/2026
We take complaints seriously and aim to resolve them fairly and promptly. This page explains how to raise a complaint with Think & Shop and what to expect.
What This Covers
This procedure applies to complaints about Think & Shop itself — such as our website content, editorial accuracy, advertising practices, or how we’ve handled your data.
Important: if your complaint relates to an actual order — a product you purchased, its delivery, a return, or a refund — that complaint should go directly to the retailer you purchased from, as they process and fulfil all orders. Think & Shop is not able to intervene in retailer transactions. See our Merchant Responsibility Statement for more detail.
How to Raise a Complaint
Send us the details of your complaint, including:
- A clear description of the issue
- Any relevant page URL(s) or screenshots
- Your contact details
Email: complaints@thinkandshop.com
What Happens Next
- We will acknowledge your complaint within 2 business days
- We will review the issue and aim to provide a full response within 10 business days
- If your complaint requires more time to investigate, we will let you know and provide a revised timeframe
- Once resolved, we will confirm the outcome and any action taken with you directly
If You’re Not Satisfied
If you feel your complaint hasn’t been resolved satisfactorily:
- For data protection complaints, you have the right to contact the UK Information Commissioner’s Office (ICO) at ico.org.uk
- For accessibility-related complaints, see our Accessibility Statement for the relevant contact route
Contact Us
For anything else, visit our Contact Us page.